By submitting an enquiry and/or placing an order to www.earthstardiamonds.com ( I C RAWAL UK LTD), you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from www.earthstardiamonds.com website.
I C RAWAL UK LTD reserves the right to amend these Terms and Conditions or any policy or guideline outlined on the website. If we make any changes, we will amend our Terms and Conditions on this website and any such amendment will be effective immediately following the posting of the changes on the website. Please periodically refer to the Terms and Conditions on the website in order that you are aware of any amendments which have been made by us. If you do not wish to be bound by the revised Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.
On this website “we”, “us” , “our”& www.earthstardiamonds.com means:
I C RAWAL UK LTD
Telephone No: 02070180190
email: support@earthstardiamonds.com
Company Registration No: 8154339
VAT Registration Number: GB 138941291
“You” and “Your” means the person accessing and/or using the website.
“Working Days” means all days other than a Saturday, Sunday and any statutory or public holidays in United Kingdom.
Intellectual Property / Use of Website
You agree and acknowledge that all copyright, trademarks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorized by us. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of www.earthstardiamonds.com (I C RAWAL UK LTD). You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website.
We have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation.
The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. If any item is inaccurately priced due to a typographical or technical error on our part, you will be notified of the error and your money will be refunded to you. You will then have the option to purchase the item at the correct price. We are not legally required to sell an item at an inaccurate price. We may make improvements and/or changes to this website at any time without notice.
All information received from you will be dealt with in accordance with our Privacy Policy.
Product Details and Information on Our Website
The products on this website are not shown to actual size nor are the images binding as to detail. Due to photography techniques and screen defaults, some products may appear larger or smaller than their actual size. Other products may be shown larger than their actual size so that details can be clearly viewed by you. In terms of proportion, we aim to keep each image as accurate as possible.
We make every effort to ensure that all information on this website is totally accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in either product descriptions or product details, it will not be possible for us to honour the incorrect information.
Liability
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
We shall be under no liability to you for any loss, costs, expenses, damage or other claims in respect of any defect in any product purchased arising from your wilful damage, neglect or failure to follow verbal or written instruction, any misuse or alteration of the product by you without our prior approval or arising from any information supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form.
We do not give any warranty or guarantee as to the accuracy or otherwise of information supplied to us by third party suppliers and shall have no liability to you for any losses arising as a result thereof.
We do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, expenses, costs or other claims that you may incur as a result of late
Return Policy
If you change your mind, or are unhappy with the item you have purchased you may return it to us for an exchange or full refund within 30 days of receipt of your order. Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging, tag and paper-work that was provided with the goods.
All goods returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery or FedEx , UPS if sent from outside UK and update us with the tracking details .
Please include a covering letter with your details and instructions on how you wish us to proceed.
Please call or e-mail us to inform us that you are intending to return an item. This is for added security and ensures we can process the refund or exchange as speedily as possible.
We aim to process your refund within 7 working days of receipt of the returned goods. Our registered valuers and gemmologists will test all diamonds that have been returned to ensure their authenticity and check the diamond characteristics against the diamond certificates we hold for each diamond. Refunds will be issued when this process has been completed.
Customized item
Items with a special customized request like make to order or customised ring size or item with a personalised engraved message cannot be return for refund or exchange.
Our return address:
I C Rawal UK Ltd
Suite 49, New House
67-68 Hatton Garden
London EC1N8JY
United Kingdom
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