The security and privacy of our clients’ and their personal information is of prime importance to us. This page has been created to inform you of the information we need to collect, why we need to collect such information and how we use the information we collect.
You can browse www.earthstardiamonds.com without the need to tell us who you are or without revealing any personally identifiable information. Personally identifiable information is any piece of information which can be used to uniquely identify, contact, or locate a single person. This includes, but is not limited to a person’s full name (if not common), home, billing or other physical address, e-mail address, telephone number or other contact details, credit card numbers and expiration dates.
However, if you wish to make a purchase from the website or create an account on website the following information must be provided by you so that we are able to complete your order or open an account;
Your e-mail address
Your billing/shipping address
Your telephone number
We are the sole owner of the information collected on our website. We may retain personally identifiable information for accounting purposes and general record keeping. Clients can opt to deactivate their account and have their details removed from our database by sending an email to email@example.com.
Your Credit Card information is only entered at the payment processing stage when you decide to make a purchase. process by PayPal. We do not hold any credit card details from on-line clients. Paypal will use your personally identifiable information to detect and prevent fraud and process your card payment in a secure and confidential manner.
We will not sell, trade or rent your personally identifiable information to third parties under any circumstances unless we are required to do so by law or to enable us to complete your order. . For example when we ship your order we must share your name and address with a shipping company. We only provide the minimum personally identifiable information to a third party that is necessary to complete a requested service.
We monitor the traffic throughout the website and we only use this information to compile overall statistics for our own purposes. The information we track includes IP Address, DNS Name, Browser Type, Page Views, Operating System and Time-stamps. This information is used by us to improve the usability, performance and effectiveness of our website and is not disclosed to any third parties unless we are required to do so by law.
If your personally identifiable information changes or you would like to revise this information on our database, please e-mail your request of change/update of details to firstname.lastname@example.org.
This website may provide links to other third party sites which are not under our control. We are not responsible for the practices, content or availability of any such websites. A link does not imply endorsement of, sponsorship of, or any affiliation with the linked site. We provide the link as a convenience only. If you decide to access linked third party websites, you do so at your own risk and we will not be held responsible or liable for any loss or damage caused by the use of or reliance on any third party websites.
We may be required to share personally identifiable information, and any other information available to us in order to investigate or prevent, or take action with regard to illegal activity or suspected fraud.
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors.
We do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.
Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.
Due to the volume of orders and the fact that each of our diamond creations are unique, an item can go out of stock before we are able to post notification on our website. In the rare event that this occurs, we will notify you by telephone call or e-mail as quickly as possible in order to arrange for a substitute item of the equivalent price. You shall be entitled to reject the substitute item in which case we will arrange to refund the purchase price to you as soon as possible.
Some of our diamond rings are limited in the number of sizes to which they can be adjusted. We ask for the size you require when you place your order. If this is known, we will endeavour to size the ring to the correct size in the time-scale we quote you after your order is received. In the event that the ring cannot be sized to the correct size, we may need to manufacture a new ring for you. It may be necessary to source a new diamond to ensure we can fulfil the order and meet your requirements. We will keep you informed if this is the case and update you on a delivery date. If this is not suitable to you, a refund or exchange of the ring can be requested as set out in the terms of our Returns Policy. We will endeavour to keep the characteristics of the diamond in the replacement ring as close to the original as possible but reserve the right to substitute a diamond of equivalent monetary value to the original. You may be required to pay an additional amount to fulfil any order that is placed in this way. Similarly we will refund any difference if the substitute ring is of lower monetary value than the original. You can of course opt for an exchange or refund as set out in the terms of our Returns Policy.
For your convenience we accept the following methods of payment:
All major card trough PayPal
Processing of Orders Policy:
When you decide to purchase a ring, engagement ring or piece of diamond jewellery from the website, the following process is employed by us to process and fulfil all orders. On our server, we will collect your information to include your name, address, e-mail address, contact telephone numbers and ring size where appropriate. You will then be directed PayPal secure server to input your card details. When payment has been authorised we will e-mail a confirmation that your order is being processed. All orders must be paid for in advance and trough PayPal as soon as you place your order.
During the processing of your order, we will again contact you by e-mail or telephone to confirm your ring size if appropriate, the delivery address and any other special requirements you may have. Once your order has been processed, we will send you a final e-mail confirming your order has been accepted. A binding contract is formed when you have received an e-mail from us confirming that your order has been accepted.
Goods will be despatched in estimated delivery period as soon as the order is confirmed and payment has been cleared. This process may be made slightly longer if we need to adjust the size of the ring you have ordered. We aim to dispatch all orders within 15 to 20 working days as soon as your payment has been cleared and the ring adjusted accordingly. All orders are fully insured. A signature may be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order. We will only ship to the address of the registered card holder or verified on PayPal. After the 30 day Return policy has expired, we will despatch the independent diamond certificate to you under separate cover and your order will be complete. For your information, all the diamond characteristics are included on the document for insurance which we send to you along with your purchase.
Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in the terms of our Returns Policy.
All international shipments include tracking and insurance. We ship with Royal Mail International signed for service or by private courier on request charges will be applicable. International customers are responsible for any and all duties, VAT taxes, handling fees, or additional costs related to local laws or regulations
If you change your mind, or are unhappy with the item you have purchased you may return it to us for an exchange or full refund within 30 days of receipt of your order. Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging, tag and paper-work that was provided with the goods.
All goods returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery or FedEx , UPS if sent from outside UK and update us with the tracking details .
Please include a covering letter with your details and instructions on how you wish us to proceed.
Please call or e-mail us to inform us that you are intending to return an item. This is for added security and ensures we can process the refund or exchange as speedily as possible.
We aim to process your refund within 7 working days of receipt of the returned goods. Our registered valuers and gemmologists will test all diamonds that have been returned to ensure their authenticity and check the diamond characteristics against the diamond certificates we hold for each diamond. Refunds will be issued when this process has been completed.
Items with a special customized request like make to order or customised ring size or item with a personalised engraved message cannot be return for refund or exchange.
Our return address:
I C Rawal UK Ltd
Suite 49, New House
67-68 Hatton Garden